Salesforce Consulting Services – Cloud Nexus – Services We Offer

Cloud Nexus is a Salesforce Consulting firm based in Charlotte, NC offering Salesforce Consulting Services. We provide Salesforce consulting and implementation services for companies of all sizes to improve productivity and profitability by optimizing their Salesforce implementations.Salesforce consulting services are aimed to support your sales, marketing and customer service needs. We apply our broad CRM consulting experience to help enterprises in Professional Services, Retail, Non-Profit, Pharmaceutical, IT, and Manufacturing along with many other industries.

What Our Salesforce Consultants Do

If you’re planning to implement Salesforce or improve on your existing org, Cloud Nexus can provide you with comprehensive consulting services, which includes:

Defining business objectivesDefine Business Objectives. Whether you need to develop reports and dashboards with increased visibility, reduce long sales cycles or case resolution time; implement efficient, automated email marketing campaigns or automate your sales and customer service-related processes, Cloud Nexus helps to address your challenges in a timely and efficient manner.
Mapping business objectives into Salesforce featuresMapping business objectives that translate to Salesforce processes.  Once you business goals are clear, we map your unique needs to functionality using the vast resource of tools and plug ins available to you through standard SFDC functionality, Appexchange solutions or custom Apex code.
Recommending the most suitable Salesforce editionRecommending the most suitable Salesforce edition. Choosing the right edition means that you get your business challenges addressed without paying for unneeded features. We analyze your requirements and suggest an edition, which will be a perfect match for your business.
Designing sales, customer service and marketing processesDesigning sales, customer service and marketing processes in Salesforce Sales, Service and Marketing Clouds. For instance, we automate sales and customer service workflows, create personalized customer journeys, targeted advertising campaigns and do a lot more to help our customers reach their business goals with Salesforce.
Designing a user adoption strategyBuilding a user adoption strategy. To help your users to master the new system, we create a user adoption strategy, which comprises iterative user training, timely user support by the Salesforce admin, release notes, and rewards for advanced Salesforce users.

Some Additional Services we Offer